Have a question for us? No problem! We are here to help. Below are a few of our most frequently asked questions. If you're not finding the answer you need, scroll to the bottom of this page where you'll find an inquiry form.
I live outside of your distribution radius. Can you ship me your beer?
We would love to send you some our brew direct from the facility, but strict Ohio state law prevents us from doing so. If you ever find yourself traveling though our distribution footprint, here’s a full list of our distributors: https://www.greatlakesbrewing.com/beer-finder.
Where can I get your beer in my state?
Try our beer finder tool! You can search for any GLBC brew within a 100 mile radius of you! We recommend calling the location or distributor in advance to confirm that the listing is up-to-date before traveling. Beer Finder: https://www.greatlakesbrewing.com/beer-finder.
I just bought your beer, but something doesn’t taste right! What’s up?
We’re sorry to hear you had a less-than-exceptional experience with our beer. We want you to experience each of our beers just as our brewers intended. If something doesn’t taste right to you, we’d like to hear about it so our quality control team can investigate. If you encounter an “off” flavor in a 6-pack, 12-pack, or case of our beer, please save the remaining unopened bottles and contact our customer service team at GLBCinfo@greatlakesbrewing.com. They will be happy to assist you in determining what might be wrong.
Something is wrong with the packaging and/or can/bottle!
If you notice something wrong with your bottle, please do not throw it out, and contact our customer service team at GLBCinfo@greatlakesbrewing.com as soon as possible so they can assist you.
I’D LIKE TO MAKE A RESERVATION AT THE BREWPUB.
Reservations at the brewpub are available 60 days in advance. Online reservations are available for parties of up to 14 guests. For parties of larger than 14 guests please contact us directly at 216.771.4404 for menu options and availability. During the warmer months, patio seating is available, weather permitting, on a first come first serve basis for parties of up to 8 guests. Kindly alert us when making a reservation if you prefer patio seating and we will do our best to accommodate your request. Please note that patio seating is never guaranteed. Seating in the tap room and cellar is held nightly for walk-ins.
Click here to book your reservation.
I want to rent a room at GLBC for a private event.
We love hosting groups! We have a number of rooms that can accommodate varying group sizes and events. If you are interested in holding a private event or reserving a space at our facilities, please contact our Events Coordinator at 216.325.0218 or email firstname.lastname@example.org.
TOURS & EVENTS
When are your tours available?
Public Brewery Tours are available on the hour on Fridays and Saturdays from 12:00 PM – 8:00 PM, and Sunday 12:00 AM - 3:00 PM. Tours are $15 per person and include an hour long journey through GLBC history, philosophy, and brewing process, with four 5-ounce samples along the way! Tour guests also receive a Tour Exclusive Nonic Pint Glass to take home. Online registration is preferred.
Remember to choose your date and time carefully! Payment is non-refundable and event date is non-transferable. Begin booking here: https://www.greatlakesbrewing.com/brewery-tours
Do you offer private brewery tours?
We do! Private brewery tours outside of public brewery tour hours are offered to better accommodate large groups and varying schedules, and are available Monday through Thursday. Private tours start at a cost of $150 for groups of up to 10 guests. Each guest receives four 5-ounce beer samples. Private tours can be booked through our tour department by calling 216.325.7846 and must be scheduled four weeks in advance.
Something came up. Can I change/refund my tour?
Due to our brewery schedule and logistics, payment for tours is non-refundable and the event date is non-transferable, so make sure you pick your date and time carefully!
When is the next brewery event?
To keep up-to-date with all of our special events, follow us on Facebook, Twitter, and Instagram, and check our brewery events page here: https://www.greatlakesbrewing.com/events
Can I buy a gift card for Brewery Tours, Brewmaster’s Dinners, or other events?
Unfortunately, Gift Cards may not be used to purchase Tour, Brewmaster’s Dinners, or other event tickets. We apologize for the inconvenience.
GIFT SHOP AND MERCH
I’m decorating my home bar. Do you have any cool merch sitting around?
We’re honored that you want to adorn your bar/cave/dorm/in-law suite with GLBC goods! Check out our online gift shop where we have a great selection of GLBC gear! Please follow the link to start shopping: https://store.greatlakesbrewing.com/.
I would like to exchange an item I purchased online.
We’re sorry to hear it didn’t work out. Returns and exchanges must be made within 30 days of date of purchase. Please read the rest of our return and exchange policy here, and contact us as soon as possible so we can assist you: https://store.greatlakesbrewing.com/return-policy
I would like to exchange an item purchased in person at your gift shop.
No problem! Purchases made in our on-site gift shop may be exchanged in person. Items must be returned in original, unworn/unused condition. Due to the nature of our fulfillment process, returns and exchanges for items purchased online cannot be accepted in the GLBC onsite gift shop in Cleveland or vice versa. Gift cards cannot be returned or exchanged. Read more about our return and exchange policy here: https://store.greatlakesbrewing.com/return-policy
I’m working on a research project. Can I interview someone from GLBC?
We love that you want to include us in your educational pursuits, but please don’t take it personally if we respectfully decline. We’re flattered by the number of requests we get to assist with research and projects, but with so many requests, we are unable to assist everyone. Since we don't want to pick and choose whom we help, we’ve decided to politely decline all such requests. Thanks for understanding and good luck on your research!
Where can I park?
Unfortunately we do not have a parking lot, so you'll want to try and find parking in the surrounding area. There is a private lot near us on W. 26th and there are a number of metered and un-metered street parking spots available, too. You can find some more parking/transportation suggestions here: http://www.ohiocity.org/getting-here
I heard you have a shuttle that goes to Indians and Cavs games. Tell me more!
Please note: the Fatty Wagon shuttle is not currently offering rides to the stadium. Stay tuned for potential updates.
Local and visiting fans can ride to the stadium in style on our eco-friendly shuttle bus, "The Fatty Wagon." The Fatty Wagon services Cleveland Indians and Cleveland Cavaliers regular season home games (weather permitting).
The shuttle runs continuously from 45 minutes before to 45 minutes after the game (passengers will be dropped off and picked up across from Progressive Field). Round trip is FREE with the purchase of a brewpub or gift shop item. Please note: the Fatty Wagon is not available for private rental or use.
Call 216.771.4404 for updates. Service is subject to change without notice. If weather forecasts prove unfavorable, a decision to cancel the shuttle will be made 24 hours before game time and will be broadcasted through our social media outlets (when possible).
Can I work for you?
Thank you for your interest in joining the GLBC team! Please visit and bookmark the employment section of our website where you can submit an application for any position that matches your skills and interests. https://www.greatlakesbrewing.com/employment